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FAQs
Everything You Need to Know before Booking, Visiting or Playing at The Swing Refinery
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The Swing Refinery is a self-service golf facility. If you ever need assistance, we offer fast support through our digital tools.
FREQUENTLY ASKED QUESTIONS
Yes! We are a member-forward venue, meaning that we encourage memberships as a commitment to spending time doing the thing you love to do - swinging a club!
To learn more about our memberships, click here:
Practice Pass and Reserve Pass members enjoy exclusive benefits designed to provide maximum flexibility and value:24/7 facility access with secure member entryDiscounted simulator rates compared to standard public pricingAdvance booking privileges for planning practice sessions and tee timesThe ability to reserve simulator time in 30-minute increments - great for a quick practice session or just a little extra time to finish a round.Flexible membership options with no long-term contracts required
Whether you're working on your swing, playing a round with friends, or fitting golf into a busy schedule, our memberships are designed to let you Golf Your Way.
At The Swing Refinery, we know that your schedule is as unique as your swing! That's why we offer 24/7 access to our state-of-the-art facilities for our members.
Here's how it works: Shortly before your reservation, you'll receive a unique 4-digit code via email or text message. This code is sent 15 minutes prior to your booking and will unlock the door to our facility, ensuring that you can refine your swing whenever it suits you best, day or night.
Whether you prefer early morning practice sessions or late-night swings, The Swing Refinery is always available to help you improve your game. Enjoy the flexibility and convenience of practicing on your own terms, all year round!
While we definitely want to foster the love of golf in our youth, for safety and liability reasons as an unstaffed facility, we cannot offer memberships to minors.
As a parent or guardian, you can purchase a membership for yourself, and bring along your minor child as a guest. You MUST be present with your child for the entire reservation, even if you choose not to play.
If we find out that your minor child was unsupervised (yes, even 16 and 17 year olds), your membership will be immediately revoked without refund.
You can manage your membership by visiting portal.trackmangolf.com/player/bookings and signing in to your TrackMan Player Portal account.Once logged in:Select Booking from the left-hand menu.Click the My Memberships tab near the top of the page.Here you can view your active membership(s), renewal date, membership details, and other membership-related information.To update your credit card or payment method, click the Payment Methods tab.
Please note: Membership cancellations cannot currently be completed through the TrackMan Player Portal. To cancel your membership, email swingteam@theswingrefinery.com with your cancellation request. To guarantee cancellation before your next renewal, we must receive your request at least 3 days prior to your renewal date. The Swing Team will reply to your email with a confirmation of your cancellation request.If you do not see an active membership listed, or need assistance with your account, please contact the Swing Team at swingteam@theswingrefinery.com.
Yes. All memberships automatically renew at the end of each billing term, with the exception of the Drop-In Pass, which does not renew.
For members with legacy Par, Birdie, or Eagle memberships: Included monthly simulator hours do not roll over. Any unused hours expire at the end of each monthly benefit period.To view your membership details and renewal date, visit portal.trackmangolf.com/player/bookings, sign in to your TrackMan Player Portal account, and select the My Memberships tab.If you wish to cancel your membership, simply email swingteam@theswingrefinery.com with your cancellation request. To guarantee cancellation before your next renewal, we must receive your request at least 3 days prior to your renewal date.Please note that membership cancellations cannot currently be completed through the TrackMan Player Portal. The Swing Team will reply to your email with a confirmation of your cancellation request.
To cancel your membership, send an email to swingteam@theswingrefinery.com requesting cancellation. To ensure your membership does not renew for the next billing cycle, please submit your request at least 3 days before your renewal date.The Swing Team will reply to your email with a confirmation of your cancellation request.
Legacy Par, Birdie, and Eagle memberships: No. Included simulator hours are available for use during your current membership billing period. Any unused hours expire at the end of that billing period and do not carry over to your next renewal.Practice Pass and Reserve Pass: These memberships do not include monthly simulator hours. Instead, they provide discounted hourly rates and other member benefits whenever you book simulator time.
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