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Refund & Cancellation Policy

General Refund Policy

The Swing Refinery (“TSR”) maintains a strict no refund policy for all reservations, memberships, and purchases. If you cancel a reservation at least 60 minutes prior to the scheduled start time, you will be provided with a credit toward future use of TSR facilities. Cancellations made less than 60 minutes prior will not receive a refund or credit.. In cases of genuine hardship, please contact TSR to discuss your circumstances and available options. All requests for exceptions or accommodations are subject to sole discretion of TSR management and may require supporting documentation.

Reservation Refund Policy

  • You may cancel your reservation at any time prior to reservation start time.

  • Cancellations made at least 60 minutes in advance will receive a credit for future use.

  • Cancellations made less than 60 minutes prior to the reservation start time will not receive a refund or credit. Member reservations canceled within 60 minutes of the reservation start time will result in forfeiture of the booked hour(s).

  • No-shows will be treated as cancellations within 60 minutes and will be forfeited in full.
     

We encourage cancellations at any time if you are unable to attend so the time may be made available to others.

Membership Refund Policy

  • Non-Refundable Membership: All membership fees, dues, and related payments are strictly non-refundable under any circumstances. No partial or prorated refunds will be provided for cancellations, downgrades, or upgrades made during a membership term.

  • Mid-Cycle Changes: If you elect to upgrade or downgrade your membership during an active term, the change will take effect at the commencement of your next billing cycle. Your current membership will remain valid, with full access, through the end of the payment term in which the change request is made.

  • Cancellation: You may cancel your membership at any time; however, your membership benefits and facility access will remain available until the conclusion of the current payment term. No refunds, credits, or reimbursements for unused portions of a term will be provided following cancellation.

  • Exceptional Circumstances: In cases of extreme hardship or unique circumstances, members may contact TSR to discuss their situation. Any adjustments, credits, or exceptions are solely at the discretion of TSR management and may require supporting documentation.

Private Event Refund Policy

All cancellation requests must be submitted in writing via email. Refunds and credits will be processed within 14 business days of confirmed cancellation and will be issued in the original form of payment. TSR reserves the right to modify this policy for events canceled or rescheduled due to extenuating circumstances at its sole discretion. Cancellations for private events at The Swing Refinery (TSR) are subject to the following terms:
 

  • Cancellations More Than 30 Days Prior to Event—If you cancel your event 31 or more days before the scheduled date, you will receive a full refund of all fees paid to TSR, less any non-refundable deposits or advances TSR has paid to third-party vendors specifically for your event. Documentation of such advances will be provided upon request.

  • Cancellations Between 10 – 30 Days Prior to Event—If you cancel your event 10 to 30 days prior to the scheduled date, you will receive a refund of fifty percent (50%) of all fees paid to TSR, less any non-refundable deposits or advances made to vendors on your behalf. Non-refundable vendor advances will be documented upon request.

  • Cancellations Less Than 10 Days Prior to Event—If you cancel your event fewer than ten (10) days before the scheduled date, no refund will be issued under any circumstances.

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