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Privacy Policy

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Effective Date: January 19, 2026

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Introduction

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Swing Refinery LLC ("we", "us", or "our") is committed to safeguarding the privacy of visitors and users ("you", "your") at www.theswingrefinery.com. This Privacy Policy explains how we collect, use, share, and protect your information. By using our services, you agree to the terms outlined below.

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Information We Collect

  • Name, address, phone number, and email address.

  • Account registration details (username, password).

  • Date of birth/age for eligibility and targeted offerings.

  • Booking, reservation, and payment information processed securely (Stripe/Adyen).

  • Information from cookies, Google Analytics, Wix analytics, and similar technologies (IP address, device, browser, usage patterns).

  • Communication history (inquiries, customer support requests).

  • Marketing preferences and newsletter opt-in status.
     

How We Use Your Information

  • Create and manage accounts.

  • Process bookings, payments, and facility access.

  • Improve website experience (analytics and personalization).

  • Send updates, newsletters, marketing promotions (opt-out available).

  • Comply with all relevant business and legal obligations.
     

SMS Messaging and Compliance​

  • We collect your information solely for the purpose of registering you for our SMS service and communicating important updates related to your account.

  • Types of Messages:

    • We send standard  notifications about customer's reservations, account, and door access. 

    • We send conversational  messages answering customer questions. 

    • We send promotional  messages sharing news of upcoming events, discounts and other promotions.

  • Message Frequency: You can expect to receive approximately 1-3 messages per week depending upon the number of reservations you make, but never more than 4 promotional messages per month.

  • Message and Data Rates Notice: Message and data rates may apply.

  • To stop receiving SMS messages: Text 'STOP' to any message you receive.

  • To receive support via SMS message: Text 'HELP' to any message you receive.
     

Data Sharing Restrictions

  • We do not share your personal or mobile information with third parties for marketing purposes, even with your consent.

  • We do not transfer consumer data to any external organizations under any circumstances.

  • We implement strict access controls and regular audits to prevent unauthorized sharing of user data.
     

Cookies and Tracking

  • Cookies and tracking tools are used for analytics and website functionality.

  • You control cookie preferences via your browser settings.

  • We do not track or market specifically to individuals outside the USA.
     

Data Security

  • Your personal information is protected by reasonable technical and physical safeguards.

  • Only authorized personnel may access your data.

  • In the event of a data breach, affected residents will be notified promptly per applicable laws.
     

Your Rights

  • You may request access, correction, or deletion of your personal information.

  • You may opt out of marketing emails and SMS communications at any time.

  • You can change your registration or profile information at any time.
     

Data Retention and Disposal

  • Personal data is retained only as long as necessary to fulfill our services and comply with legal requirements.

  • Information is securely disposed of when no longer needed.
     

Changes to This Policy

  • We may update this policy for legal or operational reasons. Any changes will be posted on this page with updated effective dates.
     

Contact Information

If you have any questions or concerns about this policy or your data, please contact us.

Email: support@theswingrefinery.com or use the contact form on our website.

Our address: Swing Refinery LLC, 2400 W Ryan Rd, Suite 3, Oak Creek, WI 53154.

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We provide links to our privacy policy and terms and conditions at https://www.theswingrefinery.com/privacy-policy.​

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